This document outlines the Return and Exchange Policy for VHTK KSA, effective for all orders placed on our online store.
We are committed to providing premium combat wear. If you are not completely satisfied with your purchase, we offer a straightforward exchange or return process within 3 days of receiving your order.
1. Return and Exchange Period
- 3-Day Policy: Items can be returned or exchanged within 3 days of the delivery date (as shown on the courier tracking).
- After 3 Days: Unfortunately, we cannot offer a refund or exchange after this period has passed.
2. Condition of Items
To be eligible for a return or exchange, items must meet the following conditions:
- Unused & Unwashed: The product must not have been worn during training or washed.
- Original Packaging: The item must be in its original, unopened packaging.
- Tags Intact: All price tags, branding, and labels must be attached and untampered.
- Clean Condition: The item must be free of sweat, dirt, scents (perfume/deodorant), or damage.
3. Non-Returnable Items (Hygiene Policy)
Due to hygiene regulations in the Kingdom of Saudi Arabia, the following items are strictly non-returnable and non-exchangeable unless they are defective or damaged upon arrival:
- Hand wraps & inner wraps.
- Mouthguards.
- Groin guards.
- Socks & compression undergarments.
- Towels.
4. How to Initiate a Return or Exchange
- Contact our customer service team via [email protected] or WhatsApp at +966506682865 within 3 days of receipt.
- Provide your order number and the reason for the return/exchange.
- Pack the items securely in their original packaging, including the original invoice.
- Our team will arrange for a courier to pick up the item from your location.
5. Returns & Exchange Costs
- Defective/Incorrect Items: If you received a faulty or wrong item, VHTK KSA will bear all shipping costs for the exchange or return.
- Change of Mind/Size Issue: If you wish to exchange or return due to a change of mind or wrong size ordered, the customer is responsible for the return shipping fees.
6. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method.
- Note for Cash on Delivery (COD) orders: Refunds will be issued as store credit to your VHTK KSA account, which can be used for future purchases.
7. Damaged/Defective Items
If your item arrived damaged, please contact us within 24 hours of receiving the order with photos of the damage.
VHTK KSA reserves the right to refuse a return or exchange if the product is deemed unfit for resale (used, dirty, or tags removed).
